All purchases from the Skydio online store have a 30 day return period, starting from the day your product is delivered to you.
Your returned product must be in the original packaging and in the same condition that you received it in to be eligible for a return.
To complete your return, you may be required to provide a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At that point, we will process your refund, and a credit will automatically be applied to your credit card or original method of payment within ten days.
If you haven’t received a refund within the specified time, please re-check your credit card statement. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@skydio.com.
To initiate a return of your product, please contact our support team at help@skydio.com, or call us at 855-GOFLY02 (855-463-5902).
You are responsible for paying for the return shipping costs when returning an item for a refund.
If you are shipping your Skydio product back to us, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.