San Mateo, California, United States
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from first responders to insurance claims adjusters, utilities, and more!
Position Summary:
The DFR Operations Specialist is responsible for both the strategic and operational aspects of DFR trials, serving a unique role straddling pre and post-sales. This role is responsible for the implementation success and experience of the customer from before contract signing until the customer is operational and flying dock operations successfully.. This role shares the DFR portion of the Customer Success Plans (CSPs) with their counterparts in Customer Success and manages coordinates internally with the various teams to ensure that the customer is ready for dock deployment from an infrastructure as well as knowledge standpoint. The DFR Operations Specialist oversees trial logistics, manages field operations, coordinates with contractors, and ensures smooth transitions to post-sales for scalability and growth. They can expect to work closely with colleagues in Sales, Solutions Engineering, Customer Success and Deployment Engineering, among others. This position serves on the DFR Launch Team, reporting to the DFR Program Manager.
Responsibilities:
DFR Success Planning and Documentation
Operations Management and Field Support
Qualifications:
This role requires someone who is skilled and enthusiastic about relationship management as well as documentation and structure. To that end:
Compensation Range: The range for the on target earnings (OTE) is $120,000 - $150,000. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives and stipends.
*For some positions the pay may be dependent upon the individual's regional location.
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At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee’s race, color, ethnicity, national origin, citizenship, sex/gender (including pregnancy, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/